Enquiry Capture
Every enquiry. Every channel. Answered immediately.
24 hours a day, 365 days a year, 150 conversations at once. Calls, WhatsApp, SMS, web chat, Facebook and Instagram, answered by an AI that sounds human, knows your venue and books while it talks.
Call Sam on +44 7723 565 235. Try to catch it out.
The leak
The revenue is already there. It's leaking.
When we audited the enquiry pipeline at a mid-sized trampoline park, we found between £25,000 and £35,000 a month in bookable demand that already existed. Calls ringing out. DMs sitting unread for days. Party enquiries given a price and never followed up.
Nobody was slacking. There was no system. More marketing into that pipeline doesn't move the number; it funds the leak.
What it does
A contact centre that never sleeps, on every channel you have.
AI contact centre
- 24/7 AI call handling
- 150 simultaneous agents
- AI call agent widget on your website
- AI call summaries
- Call sentiment and tone-of-voice analytics
- Call-to-task generator, so humans get the work that needs humans
Multichannel text agents
- AI SMS and WhatsApp agent
- AI Facebook and Instagram agents
- Live chat agent
- Automatic follow-up nudging
Sales automation
- Enquiries, FAQs and signposting
- Sales-focused WhatsApp follow-up with price and booking link
- Smart interest-based segmentation, so every enquiry becomes an audience
Analytics and operations
- Tone and sentiment scores
- Core analytics
- Usage reporting
- Mobile app, knowledge base, prompt engineering and continuous optimisation
- 10 user licences and priority support
How it works
Answer, qualify, book, hand over.
Knowledge base
We build it from your prices, products, policies and the questions your team answers every day. The AI answers from that, not from guesswork.
Conversation
It greets, listens, answers with live information and checks availability mid-call. Names and emails are spelled back and checked.
Close
Price and booking link arrive by WhatsApp before the call ends. Interest is tagged: parties, memberships, events, groups.
Handover by design
Anything high-value, complex or upset is summarised and assigned to a named person. Your team steps in with context, never cold.
It gets better
In one live deployment, calls passed to a human fell from 53% in month one to 7% by month seven.
Proof
Hear it to believe it.
F*ing hell, it's impressive! It sounds so human. Can't believe I could book an appointment from the car, and it checked all the spelling for my name and email too. The fact it checks for available slots to offer appointments mid-call is unreal. Just got the follow up message, I'm blown away. It's 'hear it to believe it' stuff. Just Wow!
Sell Out Leisure looked at the whole business and improved everything they touched. Because of Si [and the team] we now have improved, sharper systems in place, happier staff and we have increased our profits. We have a better business thanks to Si, who remains on hand to keep the business strong.
Questions
The questions we get on every demo.
What does it sound like?
Human. Natural pacing, your venue's tone, no robotic menu. Ring Sam and decide for yourself.
What about our existing phone number?
It stays. Calls are routed to the AI; nothing changes for the guest.
Can it take a booking?
It checks availability and sends the booking link and price mid-conversation today. Full in-conversation payment and confirmation is the Booking module, in build now.
What does usage cost?
Calls, messages and campaigns are billed by volume and visible in your dashboard. At heavy use, 1,500 calls a month with WhatsApp follow-up, it runs to about £121.50. If you are generating 1,500 enquiries a month, the system is working.
What if a guest wants a person?
They get one. The AI hands over with a summary, or raises a task for a callback in scheduled quiet time.
Next step
See it work on your venue.
An hour, on a call, with your real enquiries. Bring a colleague.